A one-hour service in one language is about 60 credits. There is no monthly fee to start, credits you buy never expire, and a month you do not stream costs you nothing. Your first session is free, and we set it up with you.
Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - MulingStream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated from your session setup, using the same formula on every plan: Credits per minute = 1 (base) + 1 for each extra target language Components: Base rate: 1 credit/min covers your source language and your first target language.Extra languages: each additional target language adds 1 credit/min, on every plan.Voice quality: Premium adds 2 credits/min and First Class adds 7 credits/min, for each language that uses it. Example: 1 source + 3 target languages on standard voiceBase: 1 credit/minExtra: 2 languages x 1 = 2 credits/minTotal: 3 credits/min, so 180 credits per hour What does NOT affect credits: The number of listeners, whether 5 or 500.Session length: there is no minimum and no maximum penalty.Silence: only spoken minutes are billed, so songs and breaks do not count. What changes between plans is the price per credit, not the number of credits you use. You see your estimated rate before starting any session.
Every target language beyond the first adds 1 credit per minute. The rate is identical on Pay As You Go, Membership and Membership Plus. What that works out to per hour: 1 source + 1 target: 60 credits per hour1 source + 3 targets: 180 credits per hour1 source + 5 targets: 300 credits per hour Tips: Enable only the languages your audience actually needs.Only spoken minutes are billed, so songs and breaks do not add up.Use the estimator on the pricing page to see your exact cost before you start. What changes between plans is the price per credit, not how many credits a language costs you.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
It depends which credits. Credits you buy never expire. Only the credits included in a membership refresh each month. Credits you buy (Pay As You Go or top-ups): They never expire and stay in your account until you use them.There is no monthly fee, so a month you do not stream costs you nothing. Credits included in Membership or Membership Plus: They refresh on the 1st of each calendar month.Unused plan credits do not roll over into the next month.Credits you bought on top are untouched and stay in your account. Plan credits are always used first, so bought credits are only drawn on once the monthly allowance runs out.
There is no time-limited trial any more, because you no longer need one. Pay As You Go has no monthly fee and asks for no card at sign-up, so you can create an account and look around without paying anything. Your first session is free: For churches and podcasters we set your first session up with you, in person or online.There is no deadline. Claim it whenever your first real event comes up.No card and no commitment. After that you only pay for the minutes you actually stream. A one-hour session in one language is about 60 credits.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
Prices are shown excluding VAT unless stated otherwise. VAT is calculated at checkout based on your billing country, and where applicable you can provide a valid VAT ID for reverse-charge handling.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.