Browse common questions about MulingStream, pricing, and your account. Use the search to jump straight to an answer.
MulingStream is a real-time AI translation system for live, one-to-many communication—designed for events like church services, lectures, conferences, tours, announcements, and live shows. Here’s how it works in practice: A host creates a room for a specific event (e.g., “Sunday Service”, “Canal Tour”, “Keynote”).The host selects the speaking language (the source language) and adds one or more audience languages (target languages). (How many target languages you can enable at once depends on your plan.)The host then goes live and speaks normally. MulingStream captures the speech and produces translations in real time.Listeners join the same room using a passcode, link, or QR code. They don’t need an account, and they don’t need to install an app—it works in the browser on any modern phone or laptop.Each listener chooses their own preferred language and receives the translation as: Live captions (text) and/or Natural-voice audio (so they can listen privately with headphones if they want). Because everyone is in the same room, a single speaker can reach a multilingual audience simultaneously, without interpretation booths or distributing receiver devices. In short: one speaker talks...
Yes. Visit the Mulingstream demo page to start a 10-minute live demo with no account, no email, and no payment. How the demo works: Pick your source language and one or more target languagesClick "Start Free Demo" and share the listener link or QR code with anyone you want to joinSpeak normally and see real-time transcription and translation just like a real sessionThe demo runs the full real pipeline (speech-to-text, Smart Translation, voice output) After the session, you can optionally provide your email to receive a PDF transcript of the demo. Limits: 10 minutes per session2 demos per IP per 24 hours When you are ready for full sessions, longer events, more languages, or premium voices, sign up to claim your 14-day trial with full Business features.
It depends. Human interpreters are excellent for high-stakes nuance, but live interpreting is cognitively demanding: they must listen, translate, and speak with almost no delay, which can force summarizing and can miss details. With MulingStream, speech is continuously captured with live captions and audio, so nothing is skipped. With clear audio (good microphone, low noise), the translation is often comparable to — and sometimes better than — live interpretation, and it keeps improving over time.
It depends on whether you’re a listener or an organizer. If you’re an event organizer / venue Google Translate is good for personal translation, but it’s not designed as an event system: onboarding a crowd, keeping everyone synced to one speaker, managing access, and supporting hundreds of listeners is not its focus. MulingStream is event-ready: one speaker stream, many listeners, room access controls, and a workflow built for live venues and announcements. If you’re a listener Google Translate can be great for quick personal needs. In a live event, MulingStream is usually smoother because the event is already set up for you: you simply join the room and follow the speaker continuously. Clear distinction in how they work Google Translate: personal tool, typically user-driven (you operate the app for your own context)MulingStream: event workflow (the organizer sets the room; the audience joins and follows the speaker continuously)
Here’s the simplest rule: If you are running an event (venue/organizer) Choose MulingStream when you need: one-to-many delivery (one speaker → many listeners)multiple languages at once (audience chooses their language)simple onboarding (QR/passcode)no receiver distribution or hardware requirements for attendees If you are translating for yourself (personal use) Google Translate, AirPods features, or a handheld device can be fine when: You have good audio input (quiet room, close conversation, or direct mic access), since personal tools are typically used at close range.it’s just you (or a small personal scenario)you don’t need to onboard a crowdscalability and access control aren’t requirements
Coverage and scalability. Interpreters can tire, are hard to schedule, and scaling to many languages is expensive. With Mulingstream you can instantly offer multiple languages (including rare ones) to hundreds of listeners, with consistent delivery. Many teams use AI as the default, and bring in humans for special sessions or critical nuance.
Mulingai is the company and platform behind our products. MulingStream is our first product: a one-to-many, real-time translation tool for live events (church services, lectures, tours, conferences, podcasts, and announcements). A host creates a room and speaks in one language, and listeners join by passcode/QR to follow in their own language via captions and/or natural-voice audio. We’re building additional products under the Mulingai platform over time, including products designed for more interactive, many-to-many multilingual communication.
AirPods translation features are geared toward personal conversations and require each listener to have compatible Apple hardware. That can work well for individual use, but it’s not a venue-friendly way to support a multilingual audience. If you’re an event organizer / venue MulingStream avoids the biggest event problem: hardware dependency. Your attendees don’t need AirPods (or even an iPhone). They join free using any modern phone or laptop browser, and you can support multiple languages in the same event. If you’re a listener If you already own AirPods and you’re translating for yourself, that can be convenient. But for events, MulingStream is designed for “join and follow the speaker,” not “each listener builds their own translation setup.”
It depends on how you’re using translation. If you’re an event organizer / venue Dedicated translation devices are usually designed for individual, one-to-one use and require distributing hardware to attendees. That’s hard to scale, hard to manage, and often limits how many languages you can support at the same time. MulingStream is built for events: one speaker can reach many listeners, each choosing their language on their own phone. You avoid receiver logistics, and you can run a multilingual experience for large groups with simple room access (passcode/QR). If you’re a listener A handheld device can be convenient for personal situations. But in an event, MulingStream is typically easier: you join once, pick your language, and follow via captions or audio—without needing special hardware from the venue. Quality note Many offline devices prioritize convenience over advanced language models. With MulingStream, quality is strongly influenced by clean audio input (good mic, low noise), and we’re building improvements like event profiles to help recognize specific terms, names, and recurring phrases more reliably.
Yes—testing is recommended. Create a small room and run a short rehearsal: Use the same microphone/source you’ll use on the dayAdd 1–2 target languages and have a friend join as a listenerVerify captions, audio output, and latency If you plan to use a mixer/PA feed, test that exact connection This is the best way to catch microphone, browser-permission, and environment-noise issues before the event.
When creating or editing a room, you'll see a credit rate estimate based on your selected configuration. What it shows: Base rate: 1.0 credit/min for source + first target language Extra languages: Additional cost per extra target language Total rate: Credits consumed per minute when live Hourly estimate: Total credits for a 1-hour session Example display: Base (English > Spanish): 1.0 cr/min + French (extra): 0.9 cr/min + German (extra): 0.9 cr/min ───────────────────────── Total: 2.8 cr/min (168 cr/hour) Important: This rate is locked when you start streaming. You cannot add or remove languages during a live session. Use this calculator to plan your sessions and ensure you have enough credits before going live. Smart Hints addon if enabledVoice quality tier addon if you select Enhanced, Premium, or First-Class voices for any target languageContext Enhancer is free on Pro and Business plans, no addon shown
No. Source and target languages are locked when you start streaming and cannot be changed during an active session. Why this design: Ensures predictable credit consumption (rate shown before you start) Maintains stable audio/caption streams for listeners Prevents accidental configuration changes mid-event If you need different languages: Stop the current session Create a new room with the correct language configuration Share the new passcode/link/QR with your audience Start the new session Tip: Test your language setup in a short rehearsal session before your main event to confirm everything is configured correctly.
“Rooms” refers to how many rooms you can create/manage under your account (often used for separate events). Many hosts create a new room per event for clean access control and new passcodes/QR codes.
You can estimate your available streaming time using this formula: Available time = Credits remaining / Credit rate per minute Example: You have 500 credits remaining Your room uses 2.8 credits/min (1 source + 3 targets at 0.9 rate) Available time: 500 / 2.8 = ~178 minutes (~3 hours) Where to see this: Room creation: Credit calculator shows hourly estimates During streaming: Header displays estimated time remaining Dashboard: Shows total credits available Tips for longer events: Use fewer target languages to reduce credit rate Upgrade to a plan with more credits Consider enabling only the languages your audience actually needs For enterprise events requiring extended streaming, contact us to discuss custom credit packages.
Smart Translation is an AI layer that improves transcription and translation quality in real time. What it does: Cleans up fragmented or partial speech from the speech-to-text engine before translatingConsiders previous chunks for context, so translations stay consistent across sentencesDetects domain references (Bible verses, currency mentions, conventions) and surfaces them as hintsFalls back to standard translation automatically if anything goes wrong Smart Translation is enabled by default on every plan. You can toggle it off per room from the room settings if you want lower latency at the cost of quality. Compared to standard translation alone, Smart Translation produces noticeably more natural and context-aware output, especially for sermons, conferences, and other content with continuous discourse.
Yes. Rooms can be private by default. Only people with the passcode, shared link, or QR code you distribute can join, so you control access. You can also run public rooms (under development) when you want open participation.
Anyone with the passcode/link can join, so treat it like an invite. For controlled access, we recommend creating a new room for each event so you get fresh credentials (new passcode/link/QR).
Smart Hints automatically detect references in your speech and show them next to the translation. Examples of detected hints: Bible verse references (e.g., "Romans 8:28") with the verse text in each target languageCurrency mentions (e.g., "twenty dollars") with conversion to other currenciesConventions, named entities, and domain-specific terms based on the room template Hints appear in the listener app alongside the translation, so multilingual audiences see the same reference rendered in their language. Smart Hints can be enabled per room. When enabled, hints add a small amount to your credit rate per minute. The exact addon depends on your plan and is shown in the credit calculator before you start streaming.
The Context Enhancer lets you paste raw text (up to 15,000 characters) before a session so Smart Translation has extra context to work with. Common uses: The sermon notes or script you plan to deliverA list of names, places, or technical terms specific to your eventGlossary entries for jargon (medical, legal, theological) How it works: You open the Context Enhancer modal from the room and paste your textThe text is fed into Smart Translation so it knows the topic, names, and likely terms in advanceThe system can also extract keywords from the context and save them as room keywords Context Enhancer is available on Pro and Business plans at no extra credit cost. Pasted context expires automatically after 36 hours, so each new event starts fresh.
MulingDisplay is the screen and projection layer of Mulingai. Anyone with the display URL or QR code can open it on a TV, projector, tablet, or laptop and see the live transcription and translation in big, readable text. Common uses: Project translations on the main screen of a venueShow captions on a side screen for hard-of-hearing attendeesRun a separate display in the lobby with the source languageMount a tablet at a multilingual booth showing one specific language Each display has its own URL, configured from the speaker's room settings. You can decide which language each display shows, whether it shows the source transcription, the translation, or both, and how the screen is laid out. MulingDisplay is included on every plan, with display and zone limits that increase with your tier.
A display is one physical screen, projector, or tablet with its own unique URL. A zone is a section within that screen. Examples: A church with one main projector and one lobby TV needs 2 displaysA single projector showing the source transcription on top and the translation underneath uses 1 display with 2 zonesA projector showing source language, translated language, and a Bible verse all stacked uses 1 display with 3 zones Plan limits: Free: 1 display, 1 zone per displayStarter: 1 display, 2 zones per displayPro: 2 displays, 3 zones per displayBusiness: 12 displays, 4 zones per display Each zone is configured independently. You decide what content fills each zone (transcription, specific translation, or other content) from the room settings.
Not yet. In Mulingstream, source and target languages are locked after a room is created—you can’t add/remove languages while recording or after sharing the room. If you need different languages, create a new room with the correct language setup and share the new passcode/link/QR. We plan to support changing target languages in the future.
Yes—you can reuse a room. Just note: if you reuse it, anyone who still has the old passcode/link/QR can join again. If you want fresh access credentials for a new audience, create a new room to generate a new passcode, link, and QR code.
Any modern phone or laptop with a browser with internet connection. It’s free for listeners — no account, no app install, and no special hardware. Headphones are optional if they want privacy.
Share a passcode, a link, or show a QR code. Listeners open the room, choose their language, and start reading captions or listening to audio immediately.
Yes. Anyone with the passcode, link, or QR can join the room. Capacity depends on your plan (up to your plan’s listener limit), so access is effectively first-come, first-served once you reach that limit. Best practice: create a new room per event so you can control access cleanly and avoid people joining an old session.
Yes—listeners can switch between the enabled event languages while the event is running. They simply select another available language in the room and continue listening/reading in that language. Note: The host chooses which target languages are enabled for the room (plan-based).
Not in Mulingstream. It is a one‑to‑many product (like radio/TV) optimized for announcements and speeches. Many‑to‑many (international meetings where everyone can speak and listen in their language) is under development.
Yes. MulingStream can help by providing real-time captions and translated captions for listeners who prefer to read, and it can also help non-native speakers follow along in their strongest language. As with all live systems, results depend on having clear audio input and manageable background noise.
“Supported languages” means Mulingstream can translate across 100+ languages overall across the platform. “Simultaneous languages per room” means how many target languages you enable for one event at the same time. This is plan-based (for example, up to 5). During the event, listeners in the same room can join at the same time and each choose one of the enabled languages to read captions or listen to audio in their own language.
Mulingstream supports 70+ languages overall. For each room, you choose your speaking language and add multiple listener languages based on your plan (up to 5). Your audience can listen at the same time — each person in their own language.
Yes — it is designed for clear, continuous speech in halls, classrooms, and auditoriums. For best results, use a good microphone and avoid heavy background noise (a mixer feed from the venue mic is ideal). We are constantly improving the qualities.
Mulingstream offers four audio quality tiers for translated voice output. You pick a tier per target language when you create a room. The four tiers: Standard (free): Azure Neural voices. Good quality, lowest latency. The default if you do not change anything.Enhanced: ElevenLabs Flash. Faster than Standard with better expression. Recommended for most events.Premium: ElevenLabs Turbo. Very natural prosody, slightly higher latency.First-Class: ElevenLabs v3. Near-human quality, highest latency. All four tiers are available on every plan including Free, but the credit rate per minute increases with each tier and is higher on lower-tier plans. The credit calculator on the room page shows your exact per-language addon before you start. If a premium tier ever fails, the system falls back to Standard automatically so your session never breaks.
Yes. Listeners can choose text-only (captions) or text + audio. Text-only is useful in noisy environments or when listeners prefer reading. Text + audio is best when listeners want a more natural listening experience (for example while commuting).
Mulingstream performs best with clear, direct speech. Like any live speech-to-text system, results can degrade in noisy environments (crowds, street noise, wind) or when the speaker is far from the microphone. Best practice: use a good microphone close to the speaker. For venues, we recommend connecting a clean audio feed from your sound system/mixer when possible. This typically improves accuracy and lowers latency. For outdoor tours: a guide headset mic or a small wireless lavalier mic can make a noticeable difference.
No. Listeners use any modern phone, tablet and computer with a browser. It’s free for them — no account, no app install, and no special hardware. They join via passcode/QR and choose their language (headphones optional)
Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - Mulingstream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated based on your session configuration using this formula: Credits per minute = Base (1.0) + (Extra languages x Plan rate) Components: Base rate: 1.0 credit/min covers your source language + first target language Extra languages: Each additional target language adds credits at your plan's rate Plan rate: Higher-tier plans have lower per-language rates ** Example calculation:** If your plan's extra-language rate is 0.9 and you stream with 1 source + 3 target languages: Base: 1.0 credits/min Extra: 2 languages x 0.9 = 1.8 credits/min Total: 2.8 credits/min (168 credits/hour) ** What does NOT affect credits:** Number of listeners (whether 5 or 500, same rate) Session length (no minimum or maximum penalties) You can see your estimated credit rate before starting any session. Check your plan's specific rates on the Pricing page.
Each target language beyond the first adds to your credit rate. The exact amount depends on your plan—higher-tier plans have lower rates per extra language. Example rates (illustrative): | Plan Rate | 1+1 Languages | 1+3 Languages | 1+5 Languages | | +1.0/lang | 1.0 cr/min | 3.0 cr/min | 5.0 cr/min | | +0.9/lang | 1.0 cr/min | 2.8 cr/min | 4.6 cr/min | | +0.8/lang | 1.0 cr/min | 2.6 cr/min | 4.2 cr/min | Practical impact: A 1-hour session at 1+1: ~60 credits A 1-hour session at 1+3 (rate 0.9): ~168 credits A 1-hour session at 1+5 (rate 0.8): ~240 credits Tips: Enable only the languages your audience actually needs Higher-tier plans make multilingual events more economical Use the credit calculator when creating a room to see your exact rate Check your plan's specific extra-language rate on the Pricing page.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
No. Credits reset on the 1st of each month and do not carry over. Reset schedule: All plans (Free, Pro, Business): Credits reset on the 1st of each calendar month What this means: Plan your usage within each month Unused credits expire on the 1st when your new allocation arrives Your full monthly credit allowance is restored at each reset If you regularly need more credits than your plan provides, consider upgrading to a higher tier with a larger monthly allowance.
Credits reset on the 1st of each calendar month for all users. All plans (Free, Monthly, and Yearly): Credits reset on the 1st of each month at 00:00 UTC Example: February 1st, March 1st, April 1st, etc. First month (new subscribers): When you subscribe mid-month, you receive pro-rated credits for the remaining days Starting the following 1st, you receive your full monthly allocation Where to check: Go to Account > Dashboard to see your current balance and reset date The credit display shows "Resets on [date]" Your full credit allowance is restored at each reset, regardless of how much you used in the previous period.
No. You don’t pay per listener. Your plan includes a maximum listeners per room, and listeners join free.
You can view your credit information in several places: Account Dashboard: Current credit balance Credits used this period Credit allowance for your plan Reset date During streaming (host view): Current session credit rate (credits/min) Credits used in this session Estimated time remaining based on your balance Room creation/editing: Credit calculator showing estimated rate Breakdown by base rate and extra languages Coming soon: Usage History page with session-by-session breakdown Transaction History showing allocations and deductions Exportable usage reports
When you subscribe mid-month, your first month is pro-rated, meaning you pay less and receive proportional credits for the remaining days until the 1st. How it works: You subscribe (e.g., January 20th, 12 days left in the month) You're charged a pro-rated amount for those 12 days You receive pro-rated credits for those 12 days On February 1st, you're charged the full monthly amount and receive your full credit allocation Example (Pro plan): Subscribe January 20th (12 days remaining in 31-day month) First charge: ~39% of monthly price (~€27 if the plan is €70) First credits: ~390 credits (rounded up to nearest 10 if the total credits are 1000) February 1st: Full price, full 1000 credits For yearly plans: First month is still pro-rated You receive monthly credits on the 1st of each month Annual payment is charged on your yearly anniversary This ensures you only pay for what you use, and everyone's credits align to the same monthly cycle.
Yes. Extra credits are sold as pay-as-you-go packs and work on top of any plan, including Free. Available pack sizes: 25 credits50 credits100 credits250 credits500 credits1000 credits Larger packs are discounted per credit. See the Pricing page for current prices in your region. Common reasons to buy extra credits: Cover a longer event without upgrading your planStay on the Free plan but run an occasional bigger sessionAdd buffer in case your monthly plan credits run out before the 1st Extra credits are charged to your saved payment method and added to your balance immediately.
No. Extra credits never expire. They sit in your account until you use them. This is different from plan credits, which reset on the 1st of every month. How the two interact during a session: Your plan credits are used firstOnce plan credits are exhausted, extra credits are usedWhen your plan credits reset on the 1st, your extra credits are still there, untouched Extra credits remain available even if you cancel your subscription or downgrade to the Free plan.
No. Smart Translation is included on every plan at no extra credit cost. This is intentional. Internally Smart Translation is cheaper to run than the standard translation engine for most session configurations, so it makes sense to ship it as the default experience for all users. Your credit rate is determined by: Number of target languagesVoice quality tiers if you select premium voicesOptional addons like Smart Hints Smart Translation itself does not change the rate. Toggling it off does not lower your credit consumption.
Premium voices add a per-minute credit cost for each target language using that tier. The exact cost depends on your plan and the tier selected. Pattern (lower-tier plans pay more per language to discourage heavy free-tier usage): Standard tier: no addon, all plansEnhanced and Premium tiers: small addon per language per minuteFirst-Class tier: largest addon per language per minute Higher-tier plans (Pro, Business) have lower addons than Free or Starter for the same voice tier. Example (illustrative, see the credit calculator for your exact rates): 1-hour session, 1 source + 1 target on Standard: 60 credits totalSame session with Enhanced voice on the target language: 60 credits + addon The credit calculator on the room page shows the total per-minute and per-hour cost for the exact voice tier mix you choose.
It’s the maximum number of people who can join one room at the same time. If you expect a large crowd, choose a plan with a higher listener limit (or contact us for enterprise needs).
Seats represent how many rooms you can run at the same time under one subscription. For example, 2 seats means you can have two live sessions running concurrently.
We’re working toward that. Event-specific “profiles” (e.g., medical conference terminology, church vocabulary, tour locations/names) can improve recognition of proper nouns and recurring phrases. This capability is under development, and we’ll roll it out progressively.
Yes. Every new account gets a 14-day free trial with 150 credits and full Business-tier features unlocked: unlimited target languages, premium voice tiers, Smart Hints, Context Enhancer, and analytics. No credit card required. The trial activates as soon as you sign up. You can use the 150 credits across as many sessions as you want during the 14 days. When the trial ends (either by using all 150 credits or by reaching day 14), your account moves to the Free plan automatically. You keep your data, rooms, and history. To continue with higher limits, upgrade to Starter, Pro, or Business at any time.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
When your trial ends (after 14 days or when 150 credits are used, whichever comes first), your account moves to the Free plan automatically. There is no auto-charge. On the Free plan you get: 10 credits per month, reset on the 1stBasic features (limited target languages, listeners per room, and zones)Higher per-language credit rates than paid plansStandard voice quality All your previous rooms, history, and settings stay intact. To continue with the features you used during the trial, upgrade to a paid plan from Account Settings. You can also buy extra credits at any time, even on the Free plan, and those never expire.
The Free plan includes a monthly credit allowance to test MulingStream. The exact amount is shown on the Pricing page. With Free, you can: Create rooms and go live Enable up to 2 target languages per room Host up to 10 listeners per room Credits reset on the 1st of each month, so you can try again without a credit card. For more languages, higher listener capacity, or additional credits, consider upgrading to Pro or Business. Want to try the full experience first? Every new account also gets a 14-day free trial with 150 credits and full Business-tier features. After the trial ends, your account moves to the Free plan automatically with no charge.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
Prices are shown excluding VAT unless stated otherwise. VAT is calculated at checkout based on your billing country, and where applicable you can provide a valid VAT ID for reverse-charge handling.
Yes. Subscriptions renew automatically each billing period unless you cancel before the renewal date in your account settings.
Yes. After payment you can access a receipt for your records. If you need invoicing details (company name, address, VAT ID), add them in your billing settings.
Yes. You can change plans anytime from your Account settings. When you upgrade: Your new credit allowance takes effect immediately You get access to lower extra-language rates Higher listener and language limits apply right away When you downgrade: Changes take effect at your next billing cycle Your credit balance resets to the new plan's allowance Room limits adjust to match the new plan We recommend upgrading before a large event so you have the right capacity.
Yes. You can subscribe monthly or annually. Annual plans include an extra savings (shown on the pricing page).
You can manage everything from your Account → Subscription & Billing page. From there you can: See your current planView your invoice historyDownload invoices (PDF)Upgrade/downgrade using See PlansCancel auto-renew (if you’re on a paid plan) If you don’t see an action you need (e.g., billing details for an organization), contact support and we’ll help.
Yes. You can update your account and billing-related details from your Account settings and Subscription & Billing area (depending on what needs to change). If you need to update information that affects invoices (e.g., company name, VAT ID, billing email) and you can’t find it in the UI yet, contact support and we will assist.
If a payment fails, you enter a grace period to resolve the issue without losing access. During the grace period: You receive 100 grace credits to continue using the service You have 7 days to update your payment method An email is sent with a link to update your payment details If payment succeeds during grace period: Your full credit allocation is restored Credits used during grace are deducted from your restored balance Example: If you used 30 grace credits and your plan has 1000, you'll have 970 after recovery If payment is not resolved: Your subscription will be cancelled You'll be downgraded to the Free plan Your credits will reset to the Free plan allowance To avoid interruptions, keep your payment method up to date in Account Settings.
We may update pricing from time to time. Where required, we provide advance notice, and changes apply to future billing periods.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.
If you are an EU/EEA/UK consumer, you may have a 14-day withdrawal right for online purchases. For digital services that start immediately, that right can be waived once you give express consent to start delivery and acknowledge the waiver during checkout (where applicable).
If your credits are exhausted during a session, streaming will stop automatically. To avoid interruptions: Check your credit balance before starting Use the credit calculator when creating a room to estimate session cost Watch the credit indicator during your session Upgrade your plan if you regularly need more credits For enterprise events or large conferences, contact us to ensure adequate capacity.
Yes. Mulingstream provides real-time translation, so the host and listeners need an active internet connection during the session.
Listeners need internet access to join the room on their own devices. In many venues, the simplest option is to provide guest Wi-Fi (or share a hotspot) so everyone can connect. If you also have guests who don’t use smartphones comfortably (or don’t have reliable connectivity), there’s a practical workaround: you can route one selected language’s translated audio into your venue’s sound setup (e.g., via a mixer) and play it through a local audio system for that group. Most attendees can still use their phones normally for their preferred language.
Mulingstream is designed for live events with low latency, typically just a few seconds behind the speaker. Latency and quality mainly depend on: Audio input quality (clear, close microphone = best results)Background noise (crowds, wind, traffic, echo reduce accuracy)Internet stability (both host and listeners)Device/browser performance (older devices may be slower) For best results in venues, use a good microphone and keep the audio source as direct and clean as possible (for example, taking audio from a mixer when available).
If the host loses connection, the stream may pause until the host reconnects and starts streaming again. In practice: A short drop can cause a brief interruption for listenersA longer drop typically requires the host to rejoin and continue To reduce risk: Use stable Wi-Fi or a reliable wired connection (when possible)Close bandwidth-heavy apps during the eventDo a short rehearsal in the venue beforehand
Not necessarily. Mulingstream is optimized for speech and captions, which use far less data than video. A stable, average mobile connection (4G/LTE) or normal venue Wi-Fi is typically enough for good performance and low latency. If the connection is unstable, latency may increase—so stability matters more than peak speed.
Mulingstream may temporarily store event audio and related data to support core functionality such as reliable streaming/caching, session history, and usage calculation (e.g., duration and enabled languages). If you delete a room, we delete the room’s associated data—including stored audio and any room content—so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals and timestamps), but not the room’s playable audio. We plan to add more automatic retention controls over time (for example, an option to remove stored room data after a set period), but those controls are not fully implemented yet.
Mulingstream may store event audio and related room data temporarily to support core functionality such as caching/reliability, session history, and usage calculation. You control retention through the room lifecycle: If you delete a room, we delete the room’s associated data (including stored audio, transcriptions and any room content), so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals, timestamps, and usage measurements), even after a room is deleted. We plan to introduce additional retention controls over time (for example, automatic cleanup after a defined period), but those options are not fully implemented yet.
We use industry-standard security measures, including encryption in transit, access controls, and logging. You are responsible for keeping your password secure and not sharing account access.
We operate with GDPR requirements in mind. If you use Mulingstream on behalf of an organization, your organization may be the data controller for end-user data and Mulingai acts as a processor for relevant activities. For business customers, we can provide a Data Processing Agreement (DPA) where appropriate.
Host accounts are for the account owner/organization and should not be shared, sold, or transferred unless explicitly permitted. This protects security and ensures plan limits are applied fairly.
No. We do not sell personal data. We use your data to provide and operate the service (account access, room operation, usage calculation, support, and security). We may use standard analytics to understand product usage and improve the experience, but we do not run “sell-your-data” advertising models.
No. We do not use your room audio or content for advertising or unrelated purposes. Mulingstream may temporarily store audio and related room data to support core functionality such as caching/reliability, room history, and usage calculation. If a room is deleted, we delete the room’s associated data (including stored audio and room content). We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring.
We primarily host data in the EU. Some vendors (such as payments and analytics providers) may process data outside the EEA/UK under appropriate legal safeguards.
No. Our services are not available to children under 13. If you are between 13 and the age of legal majority in your jurisdiction, you may use the service only with parent/guardian supervision as required by the Terms.
If you believe content on our services infringes your rights, please send a notice to [email protected] with: identification of the work, the allegedly infringing material, your contact details, a good-faith statement, and a statement that the information is accurate and you are authorized to act.
Yes. You can sign up or sign in with your Google account. How it works: On the sign-up or sign-in page, click "Continue with Google"You are redirected to Google to authorize MulingaiOnce authorized, you land back in your account, signed in If you already have a Mulingai account with the same email and password, you can connect Google later from Account Settings. The two methods can coexist on the same account. We only request your email and basic profile information from Google. We do not access your inbox, calendar, or any other Google data.
Today, Google is the only third-party sign-in provider supported. Email and password sign-up is also available. We have no plans to add Apple, Microsoft, or Facebook sign-in in the near term. Google covers the majority of professional and church-staff accounts, which keeps the surface area focused. If a different provider is critical for your team, write to [email protected] and tell us your use case. Demand drives the roadmap.
The Pentecost Program is a 50-day season where a small number of churches get MulingStream free, set up with our help, so every member can follow the service in their own language. It is inspired by Acts 2, where people heard the message each in their own language. Free for the season, no card. See the program page.
No catch. Our heart is to serve the Lord first and above all else, by helping more churches reach the people already in front of them. We're also honest that it helps us grow: churches that see it working tell other churches, and that's how a small team reaches more ministries. The two go together, they don't compete. We've sat in services we couldn't follow and left without the blessing everyone else received. We don't want that for your members. So the program is genuinely free for the season, no card, and no charge unless you choose to continue. And whether we're the right fit to serve your church, we leave in the Lord's hands. There's no hard sell here.
The free trial is instant and self-serve: sign up, claim it, then decide. The Pentecost Program is applied-for and hands-on: we help connect your audio, run your first Sunday with you, and give you a full 50 days with everything unlocked. Fewer spots, far more support.
A full 50-day season: enough credits to run every Sunday, up to 5 target languages, 500 listeners per service, all voice tiers, Smart Translation set to Christianity, Smart Hints, Context Enhancer, and MulingDisplay, plus help setting it up. Your credits are yours for the whole 50 days, they don't reset monthly.
The Pentecost Program is for churches that are new to MulingStream, so it isn't a way to swap an existing paid plan for a free season. If you're already with us, thank you, and do reach out: we'd love to look after your founding loyalty discount and make sure you're getting the most out of it.
You're not turned away. We take a small number of churches each season. If every spot is full, you have two options: Join the waiting list, free, and we'll reach out the moment a place opens.Or fast-track onto a paid plan today with 20% off a yearly plan, or 10% off your first three months on a monthly plan.
Nothing automatic, and no card on file. If the season has been a blessing and you'd like to continue, every church that completes the program keeps its founding discount: 25% off a yearly plan, or 20% off your first three months on a monthly plan. If you'd rather stop, you simply stop.
It's not a contract. We hope you'll actually use it in your services rather than quietly on the side, let the members who'd benefit follow along, and, if it's been a blessing, share an honest testimonial, let us list your church, and introduce one other church. If your situation looks a little different, apply anyway and let's talk.