Browse common questions about MulingStream, pricing, and your account. Use the search to jump straight to an answer.
MulingStream is a context-aware AI translation system for live events. One person speaks, and the room follows in real time, each listener in their own language, as live captions or natural voice audio. It is built for church services, lectures, conferences, tours, announcements and live shows. How it works in practice A host creates a room for a specific event: a church service, a conference, a podcast, a wedding or a funeral.The host picks a default speaking language and adds the audience languages listeners can choose from. The default is only a starting point: speakers can switch or mix languages mid-sentence and MulingStream follows.The host goes live and speaks normally. Speech is captured and translated as it is said.Listeners join the same room with a passcode, link or QR code. No account, no app to install, it runs in the browser on any modern phone or laptop.Each listener picks their own language and follows along with captions, voice audio, or both. Because everyone is in the same room, one speaker reaches a multilingual audience at the same time, with no interpretation booths and no receivers to hand out. The number of audience languages does not depend on your plan....
Yes. Open the demo page and start a 10-minute live session with no account, no email and no payment. How the demo works Pick the language you will speak and one or more languages for your listenersStart the demo and share the listener link or QR code with anyone you want to joinSpeak normally and watch the live text and translation, exactly as in a real sessionThe demo runs the full pipeline, including Smart Translation and voice output Afterwards you can enter your email if you want a PDF transcript of the session. That is optional. When you are ready for real sessions, sign up. There is no card required, and your first session is free.
A fair look. Human interpreters are genuinely gifted, and there are moments they still win. But the job fights against human limits, and that is where MulingStream changes the maths for a live event. Where MulingStream pulls ahead It captures every word. A person has to listen and speak at the same time, which nobody can do perfectly. Words get summarised, skipped or smoothed over. MulingStream captures everything the speaker says and translates it faithfully, with names, terms and quotes kept intact.It never makes your speaker wait. No stopping after each sentence so the translation can catch up. Your speaker keeps talking and the translation keeps flowing in step.It never gets tired. Hour two sounds as sharp as minute one. No fatigue and no slip in quality across a long sermon, lecture or full conference day.It serves every language at once. One interpreter covers one language for one room. MulingStream delivers to every language your audience needs at the same time, as captions and natural voice audio.It stays faithful to your meaning. It understands the context of what is being said, so it translates meaning and tone rather than word for word. Idioms land naturally and key...
They are two different kinds of tool, and that matters more than any feature list. Google Translate is machine translation. It converts what it is given, phrase by phrase, with no idea what your event is about. It is very good at that job. MulingStream is context-aware AI translation. You tell it the theme of your event, and you can paste your script, sermon notes or agenda in beforehand. It carries that context through the whole session, so it translates the meaning rather than the words. Names are spelled the way you spell them, terminology stays consistent from the first minute to the last, and idioms come out as idioms instead of nonsense. That is the real difference. In the right context MulingStream simply has more to work with, so it produces a translation that fits what you actually meant. If you are an event organizer or venue Google Translate is a personal tool. It is not built to onboard a crowd, keep everyone synced to one speaker, manage access, or serve hundreds of listeners at once. MulingStream is event-ready: one speaker stream, many listeners, room access controls, and a workflow made for live venues and announcements. If you are a listener Google Translate is...
The simplest rule is to ask who the translation is for: one person, or a room. One thing sets MulingStream apart from all three. Google Translate, AirPods and handheld devices all do machine translation: words in, words out, with no idea what the event is about. MulingStream is context-aware. You set the theme, you can paste your script or notes in advance, and it translates the meaning rather than the words. Nobody else on this list profiles the subject of your event, and that is exactly what decides whether a sermon, a keynote or a guided tour survives translation. If you are running an event (venue or organizer) Choose MulingStream when you need: one-to-many delivery, one speaker reaching many listenersseveral languages at once, with the audience choosing their ownsimple onboarding by QR code or passcodeno receivers to hand out and no hardware for attendeestranslation that understands your subject, not just your words If you are translating for yourself (personal use) Google Translate, AirPods features or a handheld device can be fine when: you have good audio input (a quiet room, a close conversation, or direct mic access), since personal tools are used at close rangeit is...
Coverage, consistency and context. A skilled interpreter is genuinely gifted, but one interpreter covers one language for one room, they tire over a long day, and they are hard to schedule. Scaling that to several languages gets expensive fast. MulingStream delivers every language your audience needs at the same time, as live captions and natural voice audio, and it sounds as sharp in hour two as it did in minute one. The part people underestimate is context. MulingStream is not converting words one at a time. It works from the theme of your event and any script or notes you paste in beforehand, so idioms land, names are spelled right, and your key terminology stays the same from the first minute to the last. Many teams use AI as the default and bring a person in for a special session or a moment where visual context really matters. Try it yourself, free, with no sign-up and no card.
Mulingai is the company and platform behind our products. MulingStream is our first product: a one-to-many, real-time translation tool for live events (church services, lectures, tours, conferences, podcasts, and announcements). A host creates a room and speaks in one language, and listeners join by passcode/QR to follow in their own language via captions and/or natural-voice audio. We’re building additional products under the Mulingai platform over time, including products designed for more interactive, many-to-many multilingual communication.
AirPods translation features are geared toward personal conversations and require each listener to have compatible Apple hardware. That can work well for individual use, but it’s not a venue-friendly way to support a multilingual audience. If you’re an event organizer / venue MulingStream avoids the biggest event problem: hardware dependency. Your attendees don’t need AirPods (or even an iPhone). They join free using any modern phone or laptop browser, and you can support multiple languages in the same event. If you’re a listener If you already own AirPods and you’re translating for yourself, that can be convenient. But for events, MulingStream is designed for “join and follow the speaker,” not “each listener builds their own translation setup.”
It depends on how you’re using translation. If you’re an event organizer / venue Dedicated translation devices are usually designed for individual, one-to-one use and require distributing hardware to attendees. That’s hard to scale, hard to manage, and often limits how many languages you can support at the same time. MulingStream is built for events: one speaker can reach many listeners, each choosing their language on their own phone. You avoid receiver logistics, and you can run a multilingual experience for large groups with simple room access (passcode/QR). If you’re a listener A handheld device can be convenient for personal situations. But in an event, MulingStream is typically easier: you join once, pick your language, and follow via captions or audio, without needing special hardware from the venue. Quality note Many offline devices prioritize convenience over advanced language models. With MulingStream, quality is strongly influenced by clean audio input (good mic, low noise), and we’re building improvements like event profiles to help recognize specific terms, names, and recurring phrases more reliably.
Yes, testing is recommended. Create a small room and run a short rehearsal: Use the same microphone/source you’ll use on the dayAdd 1–2 target languages and have a friend join as a listenerVerify captions, audio output, and latency If you plan to use a mixer/PA feed, test that exact connection This is the best way to catch microphone, browser-permission, and environment-noise issues before the event.
When creating or editing a room you see a credit rate estimate based on your selected configuration. What it shows: Base rate: 1 credit/min for your source language plus your first target languageExtra languages: 1 credit/min for each additional target languageVoice quality: +2 credits/min for Premium and +7 credits/min for First Class, per language that uses itTotal rate: credits consumed per minute while liveHourly estimate: total credits for a one-hour session Example: Base (English to Spanish): 1 credit/min+ French: 1 credit/min+ German: 1 credit/minTotal: 3 credits/min, so 180 credits per hour Smart Translation, Smart Hints and the Context Enhancer are included at no extra credit cost on every plan. Important: the rate is locked when you start streaming. You cannot add or remove languages during a live session. Use the estimator to plan and make sure you have enough credits before going live.
No. Source and target languages are locked when you start streaming and cannot be changed during an active session. Why this design: Ensures predictable credit consumption (rate shown before you start) Maintains stable audio/caption streams for listeners Prevents accidental configuration changes mid-event If you need different languages: Stop the current session Create a new room with the correct language configuration Share the new passcode/link/QR with your audience Start the new session Tip: Test your language setup in a short rehearsal session before your main event to confirm everything is configured correctly.
“Rooms” refers to how many rooms you can create/manage under your account (often used for separate events). Many hosts create a new room per event for clean access control and new passcodes/QR codes.
You can estimate your available streaming time with this formula: Available time = credits remaining / credit rate per minute Example: You have 500 credits remainingYour room uses 3 credits/min (1 source + 3 targets, standard voice)Available time: 500 / 3 = about 166 minutes, so nearly 3 hours Where to see this: Room creation: the estimator shows hourly estimatesDuring streaming: the header displays estimated time remainingDashboard: shows total credits available Tips for longer events: Use fewer target languages to lower the credit rateOnly spoken minutes are billed, so songs and breaks stretch your credits furtherA membership lowers your price per credit, not the number of credits you use For large events that need extended streaming, contact us and we will help you plan it.
Smart Translation is an AI layer that improves transcription and translation quality in real time. What it does: Cleans up fragmented or partial speech from the speech-to-text engine before translatingConsiders previous chunks for context, so translations stay consistent across sentencesDetects domain references (Bible verses, currency mentions, conventions) and surfaces them as hintsFalls back to standard translation automatically if anything goes wrong Smart Translation is enabled by default on every plan. You can toggle it off per room from the room settings if you want lower latency at the cost of quality. Compared to standard translation alone, Smart Translation produces noticeably more natural and context-aware output, especially for sermons, conferences, and other content with continuous discourse.
Yes. Rooms can be private by default. Only people with the passcode, shared link, or QR code you distribute can join, so you control access. You can also run public rooms (under development) when you want open participation.
Anyone with the passcode/link can join, so treat it like an invite. For controlled access, we recommend creating a new room for each event so you get fresh credentials (new passcode/link/QR).
Smart Hints automatically detect references in your speech and show them next to the translation. Examples of detected hints: Bible verse references (e.g., "Romans 8:28") with the verse text in each target languageCurrency mentions (e.g., "twenty dollars") with conversion to other currenciesConventions, named entities, and domain-specific terms based on the room template Hints appear in the listener app alongside the translation, so multilingual audiences see the same reference rendered in their language. Smart Hints can be enabled per room. When enabled, hints add a small amount to your credit rate per minute. The exact addon depends on your plan and is shown in the credit calculator before you start streaming.
The Context Enhancer lets you paste raw text (up to 15,000 characters) before a session so Smart Translation has extra context to work with. Common uses: The sermon notes or script you plan to deliverA list of names, places, or technical terms specific to your eventGlossary entries for jargon (medical, legal, theological) How it works: You open the Context Enhancer from the room and paste your textThe text is fed into Smart Translation so it knows the topic, names, and likely terms in advanceThe system can also extract keywords from the context and save them as room keywords Context Enhancer is included on every plan at no extra credit cost. Pasted context expires automatically after 36 hours, so each new event starts fresh.
MulingDisplay is the screen and projection layer of Mulingai. Anyone with the display URL or QR code can open it on a TV, projector, tablet, or laptop and see the live transcription and translation in big, readable text. Common uses: Project translations on the main screen of a venueShow captions on a side screen for hard-of-hearing attendeesRun a separate display in the lobby with the source languageMount a tablet at a multilingual booth showing one specific language Each display has its own URL, configured from the speaker's room settings. You can decide which language each display shows, whether it shows the source transcription, the translation, or both, and how the screen is laid out. MulingDisplay is included on every plan, with display and zone limits that increase with your tier.
A display is one physical screen, projector, or tablet with its own unique URL. A zone is a section within that screen. Examples: A church with one main projector and one lobby TV uses 2 displaysA single projector showing the source text on top and the translation underneath uses 1 display with 2 zonesA projector showing source language, translation and a Bible verse stacked uses 1 display with 3 zones Limits: Every plan allows up to 12 displays with up to 4 zones each.Membership and Membership Plus remove the watermark.Membership Plus adds custom branding. Each zone is configured independently. You decide what content fills each zone from the room settings.
Not yet. In MulingStream, source and target languages are locked after a room is created, you can’t add/remove languages while recording or after sharing the room. If you need different languages, create a new room with the correct language setup and share the new passcode/link/QR. We plan to support changing target languages in the future.
Yes, you can reuse a room. Just note: if you reuse it, anyone who still has the old passcode/link/QR can join again. If you want fresh access credentials for a new audience, create a new room to generate a new passcode, link, and QR code.
Any modern phone or laptop with a browser with internet connection. It’s free for listeners, no account, no app install, and no special hardware. Headphones are optional if they want privacy.
Share a passcode, a link, or show a QR code. Listeners open the room, choose their language, and start reading captions or listening to audio immediately.
Yes. Anyone with the passcode, link, or QR can join the room. Capacity depends on your plan (up to your plan’s listener limit), so access is effectively first-come, first-served once you reach that limit. Best practice: create a new room per event so you can control access cleanly and avoid people joining an old session.
Yes, listeners can switch between the enabled event languages while the event is running. They simply select another available language in the room and continue listening/reading in that language. Note: The host chooses which target languages are enabled for the room (plan-based).
Not in MulingStream. It is a one‑to‑many product (like radio/TV) optimized for announcements and speeches. Many‑to‑many (international meetings where everyone can speak and listen in their language) is under development.
Yes. MulingStream can help by providing real-time captions and translated captions for listeners who prefer to read, and it can also help non-native speakers follow along in their strongest language. As with all live systems, results depend on having clear audio input and manageable background noise.
“Supported languages” means MulingStream can translate across 100+ languages overall across the platform. “Simultaneous languages per room” means how many target languages you enable for one event at the same time. This is plan-based (for example, up to 5). During the event, listeners in the same room can join at the same time and each choose one of the enabled languages to read captions or listen to audio in their own language.
MulingStream supports 70+ languages overall. For each room, you choose your speaking language and add multiple listener languages based on your plan (up to 5). Your audience can listen at the same time, each person in their own language.
Yes, it is designed for clear, continuous speech in halls, classrooms, and auditoriums. For best results, use a good microphone and avoid heavy background noise (a mixer feed from the venue mic is ideal). We are constantly improving the qualities.
There are three voice quality tiers for translated audio. You pick one per target language when you create a room. The three tiers: Standard: included at no extra credit cost, and the lowest latency. This is the default if you change nothing.Premium: more natural phrasing, +2 credits per minute for each language that uses it.First Class: closest to human, highest latency, +7 credits per minute for each language that uses it. All three tiers are available on every plan, and the addon is the same everywhere. What changes between plans is the price per credit. The estimator on the room page shows your exact cost per language before you start. If a higher tier is unavailable for any reason, the system falls back to Standard automatically so your session never stops.
Yes. Listeners can choose text-only (captions) or text + audio. Text-only is useful in noisy environments or when listeners prefer reading. Text + audio is best when listeners want a more natural listening experience (for example while commuting).
MulingStream performs best with clear, direct speech. Like any live speech-to-text system, results can degrade in noisy environments (crowds, street noise, wind) or when the speaker is far from the microphone. Best practice: use a good microphone close to the speaker. For venues, we recommend connecting a clean audio feed from your sound system/mixer when possible. This typically improves accuracy and lowers latency. For outdoor tours: a guide headset mic or a small wireless lavalier mic can make a noticeable difference.
No. Listeners use any modern phone, tablet and computer with a browser. It’s free for them, no account, no app install, and no special hardware. They join via passcode/QR and choose their language (headphones optional)
Yes. Listeners join for free on their own phones or laptops. Only the host subscription determines how many languages, how many listeners per room, and how much usage time is available.
Credits are Mulingai's platform currency for metered usage. Your plan includes a monthly credit allowance that resets each billing period. How credits work: 1 credit = 1 minute of base streaming (1 source language + 1 target language) Adding more target languages increases the credit rate (see "How is credit usage calculated?") Credits are consumed only while you're actively streaming Where credits apply: - MulingStream: Credits power real-time translation sessions Future features: Credits will also be used for audio exports, session summaries, keyword extraction, and other platform capabilities Your dashboard shows your current balance, usage this period, and when credits reset. See the Pricing page for plan-specific credit allowances.
Credits are calculated from your session setup, using the same formula on every plan: Credits per minute = 1 (base) + 1 for each extra target language Components: Base rate: 1 credit/min covers your source language and your first target language.Extra languages: each additional target language adds 1 credit/min, on every plan.Voice quality: Premium adds 2 credits/min and First Class adds 7 credits/min, for each language that uses it. Example: 1 source + 3 target languages on standard voiceBase: 1 credit/minExtra: 2 languages x 1 = 2 credits/minTotal: 3 credits/min, so 180 credits per hour What does NOT affect credits: The number of listeners, whether 5 or 500.Session length: there is no minimum and no maximum penalty.Silence: only spoken minutes are billed, so songs and breaks do not count. What changes between plans is the price per credit, not the number of credits you use. You see your estimated rate before starting any session.
Every target language beyond the first adds 1 credit per minute. The rate is identical on Pay As You Go, Membership and Membership Plus. What that works out to per hour: 1 source + 1 target: 60 credits per hour1 source + 3 targets: 180 credits per hour1 source + 5 targets: 300 credits per hour Tips: Enable only the languages your audience actually needs.Only spoken minutes are billed, so songs and breaks do not add up.Use the estimator on the pricing page to see your exact cost before you start. What changes between plans is the price per credit, not how many credits a language costs you.
No. Credit usage is based on your streaming configuration (duration and number of target languages), not the number of listeners. Whether you have 5 listeners or 500 listeners, your credit rate stays exactly the same. What determines credit rate: Session duration (credits consumed per minute while live) Number of target languages enabled What does NOT affect credits: Number of listeners in the room Whether listeners use captions, audio, or both Which languages listeners choose to follow Listener capacity (how many can join a room at once) is a plan feature, but it doesn't affect how credits are consumed during your session.
It depends which credits. Credits you buy never expire. Only the credits included in a membership refresh each month. Credits you buy (Pay As You Go or top-ups): They never expire and stay in your account until you use them.There is no monthly fee, so a month you do not stream costs you nothing. Credits included in Membership or Membership Plus: They refresh on the 1st of each calendar month.Unused plan credits do not roll over into the next month.Credits you bought on top are untouched and stay in your account. Plan credits are always used first, so bought credits are only drawn on once the monthly allowance runs out.
Only the credits included in a membership reset. Credits you buy never expire, so on Pay As You Go there is nothing to reset. Membership and Membership Plus: Included credits refresh on the 1st of each month at 00:00 UTC.Example: February 1st, March 1st, April 1st, and so on. First month (new members): When you join mid-month, you receive pro-rated credits for the remaining days.From the following 1st, you receive your full monthly allocation. Where to check: Go to Account > Dashboard to see your current balance and reset dateThe credit display shows "Resets on [date]" Credits you have bought are listed separately and are never affected by the reset.
No. You don’t pay per listener. Your plan includes a maximum listeners per room, and listeners join free.
You can view your credit information in several places: Account Dashboard: Current credit balance Credits used this period Credit allowance for your plan Reset date During streaming (host view): Current session credit rate (credits/min) Credits used in this session Estimated time remaining based on your balance Room creation/editing: Credit calculator showing estimated rate Breakdown by base rate and extra languages Coming soon: Usage History page with session-by-session breakdown Transaction History showing allocations and deductions Exportable usage reports
This applies to Membership and Membership Plus. On Pay As You Go there is no subscription, so there is nothing to pro-rate. Joining mid-month: You are charged a pro-rated amount for the days left in the month.You receive pro-rated credits for those same days.On the 1st you are charged the full monthly amount and receive your full credit allocation. Example (Membership, 250 included credits): You join on the 20th of a 31-day month, so 12 days remain.First charge: about 39% of the monthly price.First credits: about 39% of 250, so roughly 100 credits.On the 1st: full price and the full 250 credits. Yearly memberships: The first month is still pro-rated.You receive your monthly credits on the 1st of each month.The annual payment is charged on your yearly anniversary.
Yes. Credits are sold in packs and work on top of any plan, including Pay As You Go. Good to know: Larger packs cost less per credit.Credits you buy never expire.On a membership your included credits are used first, and bought credits only after those run out.Bought credits survive cancelling a membership. See the pricing page for the available pack sizes and current prices in your region. Credits are charged to your saved payment method and added to your balance immediately.
No. Credits you buy never expire. They sit in your account until you use them. This is different from the credits included in a membership, which refresh on the 1st of every month. How the two interact during a session: Your plan credits are used firstOnce plan credits are exhausted, bought credits are usedWhen your plan credits refresh on the 1st, your bought credits are still there, untouched Bought credits remain available even if you cancel your membership and move back to Pay As You Go.
No. Smart Translation is included on every plan at no extra credit cost. This is intentional. Internally Smart Translation is cheaper to run than the standard translation engine for most session configurations, so it makes sense to ship it as the default experience for all users. Your credit rate is determined by: Number of target languagesVoice quality tiers if you select premium voicesOptional addons like Smart Hints Smart Translation itself does not change the rate. Toggling it off does not lower your credit consumption.
There are three voice tiers. You pick one per target language when you create a room. Standard: included, no extra credits.Premium: +2 credits per minute for each language that uses it.First Class: +7 credits per minute for each language that uses it. The addon is the same on every plan. What changes between plans is the price per credit. Example: One hour, 1 source + 1 target on Standard: 60 credits.The same hour with Premium on that language: 60 + 120 = 180 credits. The estimator on the room page shows the total per minute and per hour for the exact voice mix you choose, before you start.
It’s the maximum number of people who can join one room at the same time. If you expect a large crowd, choose a plan with a higher listener limit (or contact us for enterprise needs).
Seats represent how many rooms you can run at the same time under one subscription. For example, 2 seats means you can have two live sessions running concurrently.
We’re working toward that. Event-specific “profiles” (e.g., medical conference terminology, church vocabulary, tour locations/names) can improve recognition of proper nouns and recurring phrases. This capability is under development, and we’ll roll it out progressively.
There is no time-limited trial any more, because you no longer need one. Pay As You Go has no monthly fee and asks for no card at sign-up, so you can create an account and look around without paying anything. Your first session is free: For churches and podcasters we set your first session up with you, in person or online.There is no deadline. Claim it whenever your first real event comes up.No card and no commitment. After that you only pay for the minutes you actually stream. A one-hour session in one language is about 60 credits.
No. Listeners don’t need an account and don’t pay. They join with a passcode/link/QR and choose their language. Only hosts subscribe to run events.
No. Every account starts on Pay As You Go: no monthly fee, no card required, and nothing to cancel. On Pay As You Go you get: Up to 20 target languages per room and 200 listeners per room.Up to 3 rooms streaming at the same time.Smart Translation, Smart Hints, Context Enhancer and MulingDisplay.All three voice tiers.Credits you buy, which never expire. A membership becomes worthwhile once you stream often enough that the lower price per credit covers the monthly fee. The estimator on the pricing page shows where that point falls for your own usage.
Pay As You Go is the default for every account. There is no monthly fee and no card at sign-up. You buy credits and use them whenever you like, and they never expire. What it costs: Credits are spent per minute of streaming, at your region’s price per credit.A one-hour session in one language is about 60 credits.A month where you do not stream costs you nothing. What you get: Up to 20 target languages per room, 200 listeners per room, and 3 rooms at once.The full toolkit: Smart Translation, Smart Hints, Context Enhancer, MulingDisplay and all three voice tiers. Your first session is free. For churches and podcasters we set it up with you, in person or online, whenever you are ready.
We accept major card payments through our payment processor (Stripe). Your card details are handled securely by the processor; Mulingai does not store full card numbers.
Prices are shown excluding VAT unless stated otherwise. VAT is calculated at checkout based on your billing country, and where applicable you can provide a valid VAT ID for reverse-charge handling.
Yes. Subscriptions renew automatically each billing period unless you cancel before the renewal date in your account settings.
Yes. After payment you can access a receipt for your records. If you need invoicing details (company name, address, VAT ID), add them in your billing settings.
Yes. You can change plans at any time from your Account settings. When you upgrade: Your included credits take effect immediately.Your price per credit drops straight away.Higher listener and concurrent-room limits apply right away. When you downgrade or cancel: Changes take effect at your next billing cycle.Your included credits change to the new plan's allowance.Credits you bought stay in your account and never expire. If you cancel a membership entirely you move back to Pay As You Go, keep every credit you bought, and pay nothing monthly.
Yes. You can subscribe monthly or annually. Annual plans include an extra savings (shown on the pricing page).
You can manage everything from your Account → Subscription & Billing page. From there you can: See your current planView your invoice historyDownload invoices (PDF)Upgrade/downgrade using See PlansCancel auto-renew (if you’re on a paid plan) If you don’t see an action you need (e.g., billing details for an organization), contact support and we’ll help.
Yes. You can update your account and billing-related details from your Account settings and Subscription & Billing area (depending on what needs to change). If you need to update information that affects invoices (e.g., company name, VAT ID, billing email) and you can’t find it in the UI yet, contact support and we will assist.
This applies to Membership and Membership Plus. If a payment fails you get a grace period to fix it without losing access. During the grace period: You receive 100 grace credits so you can keep working.You have 7 days to update your payment method.We email you a link to update your payment details. If the payment succeeds in time: Your full credit allowance is restored.Credits used during the grace period are deducted from the restored balance.Example: if you used 30 grace credits and your plan includes 250, you have 220 afterwards. If it is not resolved: Your membership is cancelled.You move back to Pay As You Go, with no monthly fee.Credits you bought stay in your account and never expire. Keep your payment method up to date under Account settings to avoid interruptions.
We may update pricing from time to time. Where required, we provide advance notice, and changes apply to future billing periods.
Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.
If you are an EU/EEA/UK consumer, you may have a 14-day withdrawal right for online purchases. For digital services that start immediately, that right can be waived once you give express consent to start delivery and acknowledge the waiver during checkout (where applicable).
If your credits are exhausted during a session, streaming will stop automatically. To avoid interruptions: Check your credit balance before starting Use the credit calculator when creating a room to estimate session cost Watch the credit indicator during your session Upgrade your plan if you regularly need more credits For enterprise events or large conferences, contact us to ensure adequate capacity.
Yes. MulingStream provides real-time translation, so the host and listeners need an active internet connection during the session.
Listeners need internet access to join the room on their own devices. In many venues, the simplest option is to provide guest Wi-Fi (or share a hotspot) so everyone can connect. If you also have guests who don’t use smartphones comfortably (or don’t have reliable connectivity), there’s a practical workaround: you can route one selected language’s translated audio into your venue’s sound setup (e.g., via a mixer) and play it through a local audio system for that group. Most attendees can still use their phones normally for their preferred language.
MulingStream is designed for live events with low latency, typically just a few seconds behind the speaker. Latency and quality mainly depend on: Audio input quality (clear, close microphone = best results)Background noise (crowds, wind, traffic, echo reduce accuracy)Internet stability (both host and listeners)Device/browser performance (older devices may be slower) For best results in venues, use a good microphone and keep the audio source as direct and clean as possible (for example, taking audio from a mixer when available).
If the host loses connection, the stream may pause until the host reconnects and starts streaming again. In practice: A short drop can cause a brief interruption for listenersA longer drop typically requires the host to rejoin and continue To reduce risk: Use stable Wi-Fi or a reliable wired connection (when possible)Close bandwidth-heavy apps during the eventDo a short rehearsal in the venue beforehand
Not necessarily. MulingStream is optimized for speech and captions, which use far less data than video. A stable, average mobile connection (4G/LTE) or normal venue Wi-Fi is typically enough for good performance and low latency. If the connection is unstable, latency may increase, so stability matters more than peak speed.
MulingStream may temporarily store event audio and related data to support core functionality such as reliable streaming/caching, session history, and usage calculation (e.g., duration and enabled languages). If you delete a room, we delete the room’s associated data, including stored audio and any room content, so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals and timestamps), but not the room’s playable audio. We plan to add more automatic retention controls over time (for example, an option to remove stored room data after a set period), but those controls are not fully implemented yet.
MulingStream may store event audio and related room data temporarily to support core functionality such as caching/reliability, session history, and usage calculation. You control retention through the room lifecycle: If you delete a room, we delete the room’s associated data (including stored audio, transcriptions and any room content), so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals, timestamps, and usage measurements), even after a room is deleted. We plan to introduce additional retention controls over time (for example, automatic cleanup after a defined period), but those options are not fully implemented yet.
We use industry-standard security measures, including encryption in transit, access controls, and logging. You are responsible for keeping your password secure and not sharing account access.
We operate with GDPR requirements in mind. If you use MulingStream on behalf of an organization, your organization may be the data controller for end-user data and Mulingai acts as a processor for relevant activities. For business customers, we can provide a Data Processing Agreement (DPA) where appropriate.
Host accounts are for the account owner/organization and should not be shared, sold, or transferred unless explicitly permitted. This protects security and ensures plan limits are applied fairly.
No. We do not sell personal data. We use your data to provide and operate the service (account access, room operation, usage calculation, support, and security). We may use standard analytics to understand product usage and improve the experience, but we do not run “sell-your-data” advertising models.
No. We do not use your room audio or content for advertising or unrelated purposes. MulingStream may temporarily store audio and related room data to support core functionality such as caching/reliability, room history, and usage calculation. If a room is deleted, we delete the room’s associated data (including stored audio and room content). We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring.
We primarily host data in the EU. Some vendors (such as payments and analytics providers) may process data outside the EEA/UK under appropriate legal safeguards.
No. Our services are not available to children under 13. If you are between 13 and the age of legal majority in your jurisdiction, you may use the service only with parent/guardian supervision as required by the Terms.
If you believe content on our services infringes your rights, please send a notice to [email protected] with: identification of the work, the allegedly infringing material, your contact details, a good-faith statement, and a statement that the information is accurate and you are authorized to act.
Yes. You can sign up or sign in with your Google account. How it works: On the sign-up or sign-in page, click "Continue with Google"You are redirected to Google to authorize MulingaiOnce authorized, you land back in your account, signed in If you already have a Mulingai account with the same email and password, you can connect Google later from Account Settings. The two methods can coexist on the same account. We only request your email and basic profile information from Google. We do not access your inbox, calendar, or any other Google data.
Today, Google is the only third-party sign-in provider supported. Email and password sign-up is also available. We have no plans to add Apple, Microsoft, or Facebook sign-in in the near term. Google covers the majority of professional and church-staff accounts, which keeps the surface area focused. If a different provider is critical for your team, write to [email protected] and tell us your use case. Demand drives the roadmap.
The Pentecost Program is a 50-day season where a small number of churches get MulingStream free, set up with our help, so every member can follow the service in their own language. It is inspired by Acts 2, where people heard the message each in their own language. Free for the season, no card. See the program page.
No catch. Our heart is to serve the Lord first and above all else, by helping more churches reach the people already in front of them. We're also honest that it helps us grow: churches that see it working tell other churches, and that's how a small team reaches more ministries. The two go together, they don't compete. We've sat in services we couldn't follow and left without the blessing everyone else received. We don't want that for your members. So the program is genuinely free for the season, no card, and no charge unless you choose to continue. And whether we're the right fit to serve your church, we leave in the Lord's hands. There's no hard sell here.
Signing up is instant and self-serve: create an account, no card, and your first session is free with our help setting it up. The Pentecost Program is applied for and hands-on: we help connect your audio, run your first Sunday alongside you, and give you a full 50 days with everything unlocked. Fewer places, far more support.
A full 50-day season: enough credits to run every Sunday, up to 5 target languages, 500 listeners per service, all voice tiers, Smart Translation set to Christianity, Smart Hints, Context Enhancer, and MulingDisplay, plus help setting it up. Your credits are yours for the whole 50 days, they don't reset monthly.
The Pentecost Program is for churches that are new to MulingStream, so it isn't a way to swap an existing paid plan for a free season. If you're already with us, thank you, and do reach out: we'd love to look after your founding loyalty discount and make sure you're getting the most out of it.
You're not turned away. We take a small number of churches each season. If every spot is full, you have two options: Join the waiting list, free, and we'll reach out the moment a place opens.Or fast-track onto a paid plan today with 20% off a yearly plan, or 10% off your first three months on a monthly plan.
Nothing automatic, and no card on file. If the season has been a blessing and you'd like to continue, every church that completes the program keeps its founding discount: 25% off a yearly plan, or 20% off your first three months on a monthly plan. If you'd rather stop, you simply stop.
It's not a contract. We hope you'll actually use it in your services rather than quietly on the side, let the members who'd benefit follow along, and, if it's been a blessing, share an honest testimonial, let us list your church, and introduce one other church. If your situation looks a little different, apply anyway and let's talk.