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Common questions before you write us

What is MulingStream, exactly?

MulingStream is a context-aware AI translation system for live events. One person speaks, and the room follows in real time, each listener in their own language, as live captions or natural voice audio. It is built for church services, lectures, conferences, tours, announcements and live shows. How it works in practice A host creates a room for a specific event: a church service, a conference, a podcast, a wedding or a funeral.The host picks a default speaking language and adds the audience languages listeners can choose from. The default is only a starting point: speakers can switch or mix languages mid-sentence and MulingStream follows.The host goes live and speaks normally. Speech is captured and translated as it is said.Listeners join the same room with a passcode, link or QR code. No account, no app to install, it runs in the browser on any modern phone or laptop.Each listener picks their own language and follows along with captions, voice audio, or both. Because everyone is in the same room, one speaker reaches a multilingual audience at the same time, with no interpretation booths and no receivers to hand out. The number of audience languages does not depend on your plan....

Is there a free trial?

There is no time-limited trial any more, because you no longer need one. Pay As You Go has no monthly fee and asks for no card at sign-up, so you can create an account and look around without paying anything. Your first session is free: For churches and podcasters we set your first session up with you, in person or online.There is no deadline. Claim it whenever your first real event comes up.No card and no commitment. After that you only pay for the minutes you actually stream. A one-hour session in one language is about 60 credits.

Can I cancel anytime?

Fees are generally non-refundable except where required by law. If you believe you were charged in error, contact support and we’ll review it.

Do you store or record audio by default?

MulingStream may temporarily store event audio and related data to support core functionality such as reliable streaming/caching, session history, and usage calculation (e.g., duration and enabled languages). If you delete a room, we delete the room’s associated data, including stored audio and any room content, so it is no longer accessible. We may retain limited usage metadata required for billing, accounting, fraud prevention, and service monitoring (for example, totals and timestamps), but not the room’s playable audio. We plan to add more automatic retention controls over time (for example, an option to remove stored room data after a set period), but those controls are not fully implemented yet.

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